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Those of you who are not on the NFAIS mailing list may be interested in the
following announcement:

"E-Commerce Forum: Technologies and Issues for Planning
and Developing Web-Smart Services"
October 5-6, 1999
Warwick Hotel, Philadelphia, PA
For a detailed program:
See  <http://www.pa.utulsa.edu/nfaisd/e-com.html>

New!! Easy online registration:

Registration Fee:   $395 NFAIS Members or
$495 Non-Members
Come up to speed with the technologies and issues
surrounding e-business.  This NFAIS program shows you
how to apply the latest technology to new or unique
information services.

Hear the following presentations:

"Web 'Tools of the Trade'" Chuck Costakos, Manager,
FirstSearch Product Management Department, OCLC

"Next Generation of Internet Publishing: Packaging Content,
Context, and Commerce" Pat Sabosik, V.P. & General
Manager, ScienceDirect

"Shortening the Internet Publishing Cycle with Web-Based
Distributed Authoring Systems" Keith Cox, Principal,
Corporate Technology Ventures

"Toolkits: You Don't Just Pop and Play" Bernadette
Williams, Manager, Database Planning & Gateway Systems,
Institute for Scientific Information

"Lessons From an Online Document Delivery Service" Tim
Ingoldsby, Director, Business Development, American
Institute of Physics

"Using Openlinks Toolkit: An Aggregator's Perspective" Jim
Drier, V.P., Publisher Relations, Ovid Technologies

"Challenges to Successfully Creating and Distributing
Content in a Web World" Michael Dennis, Special Assistant
to the Director, Chemical Abstracts Service

"Privacy Protection in Today's Networked World" Lauren
Hall, Chief Technology Officer & V.P. of Program
Development, Software & Information Industry Assn.

"The Joy of Security: A Practical Guide" Carlynn Thompson,
Director,  Directorate of Research, Development &
Acquisition, Defense Technical Information Center

"Lessons from the Humanities for the Sciences" Stephen
Rhind-Tutt, President, Chadwyck-Healey

"Electronic Commerce and Its Effects on the Knowledge
Economy"  Victor Rosenberg, Associate Professor, School
of Information, University of Michigan

"Tools of Database Building and Design: Making Your E-
Commerce Ideas Happen" Marjorie Hlava, President,
Access Innovations

Moderators include:
Jacqueline Trolley, Director, Corporate Communications, ISI
Ed Pentz, Manager, Electronic Business Development,
Academic Press

You will learn:

**What a cookie is and how to use it and other Web tools
**How browser functionalities can be combined into
e-commerce sites
**How you can protect yourself, your content, and your
users' privacy
**How to decide between XML, SGML, and other mark-up

Who should attend?

**Secondary and Primary Publishers
**Product Development Executives
**Marketing Managers
**System and Technology Professionals
**E-Commerce Development Teams
**Interface and Functional Designers
**Technical and Business Analysts

Questions?  Call NFAIS Headquarters: 215-893-1561
See the complete speaker biographies and presentation abstracts below.

E-Commerce Forum: Technologies and Issues for
Planning and Developing Web-Smart Services
Warwick Hotel
October 5-6, 1999
Speaker Biographies and Abstracts
Tuesday, October 5
Opening Session
Chuck Costakos
“Web ‘Tools of the Trade’”
As Director of Product Management for OCLC's Reference and Resource
Sharing Services, Chuck Costakos is responsible for design and
implementation of functional requirements, database specifications, and
all product management activities for the FirstSearch online service and
for OCLC's resource sharing (Interlibrary Loan) services. Chuck began
his information industry career with Chemical Abstracts Service (CAS),
where he moved from production operations, to editorial, to research &
development as a systems analyst and programmer, and then to marketing.
He managed the international marketing of CAS's online information
service STN International and also was responsible for negotiating and
administering contracts and license agreements. At SilverPlatter
Information, Costakos was product manager for scientific, technical, and
business databases, including contract negotiation and worldwide
marketing of those product lines.  Before OCLC, Chuck was manager of the
research and education channel for America Online's CompuServe online
information service, where he introduced CompuServe's new Web channels
for those areas. In all, his career spans 30 years in the information
industry both in the profit and not-for-profit worlds. He has a B.A. in
Economics, a Master's degree in Computer & Information Science, and an
M.B.A., all from the Ohio State University.
ABSTRACT:  Are you keeping up with technology and trends in Internet e-
commerce?  In this opening session, you will look at design tools in the
Internet environment, what they are and what they can do to enhance the
appeal of your information services.  Includes a review of the strengths
and weaknesses of the user authentication technologies, from cookies to
digital certificates, secure socket layer to Internet Protocol address
recognition.  What are the big consumer services doing in the new
Internet e-commerce environment?  See examples of how the portals and
transactional services succeed and fail: Amazon.com, E-Bay, E-Trade, and
Yahoo.  Along the way, you'll build up a list of tips on what works and
what doesn't.
Patricia E. Sabosik
“Next Generation of Internet Publishing:  Packaging Content, Context,
and Commerce”
Patricia E. Sabosik is Vice President and General Manager of
ScienceDirect, Elsevier's Internet publishing initiative, where she is
responsible for product development, business development and licensing,
and marketing for ScienceDirect, ScienceDirect OnSite, the ScienceServer
joint venture, and Adonis. Prior to Elsevier, Pat was Director of
Business Development, Product Marketing at America Online, Inc.  Her
long career in publishing includes editorial and marketing positions at
the American Library Association, The H. W. Wilson Company, and the
Baker & Taylor Company.  She holds an M.B.A. in international marketing
from Seton Hall University and a Certificate of Advanced Study in
Finance from Fairfield University.
ABSTRACT: Content alone will not make a successful web site or Internet
business today.  Packaging content, whether scientific journals
articles, research reports, abstract databases, stock quotes, or news in
a contextual setting to stimulate usage or drive a purchase–the context
and commerce scenario–is the hallmark of the next generation of Internet
publishing.  Linking strategies, whether to internal content or to
external databases, will help shape the context discussion; Web page
design and consumer behavior will shape the e-commerce discussion.  This
presentation will cover new Web-based publishing technologies and
personalization software, customization and the benefits of serving
dynamic HTML, capturing credit card information and building customer
Technology Solutions: Out of the Box, Up on Your Site
Jacqueline H. Trolley - Moderator
Jacqueline H. Trolley is the Director, Corporate Communications at the
Institute for Scientific Information (ISI).  In this capacity, she is
responsible for the management of the Corporate Communications and Web
Support Departments.  Jacqueline represents ISI at various conferences
and meetings in North America and Europe.  Prior to ISI, Ms. Trolley
held positions with Information Today, a Ziff-Davis Company, and several
other publishing and information companies where she served in various
marketing, public relations, and administrative roles.  She is active in
several library associations.  Ms. Trolley is also a member of ASIS and
recently served as chair of the Delaware Valley Chapter.  She holds a
B.A. from St. Joseph's University.
Keith Cox
“Shortening the Internet Publishing Cycle with Web- Based Distributed
Authoring Systems”
Keith H. Cox is a Principal and co-founder of Corporate Technology
Ventures, a technology consulting and Internet software development
company based in Philadelphia.  He currently also serves as a senior
executive for MedCases, a new venture focused on physician education
over the Internet.  Through Corporate Technology Ventures, Mr. Cox has
been actively involved in the development of numerous multimedia
software and text index database products on the Internet and through
CD-ROM, interactive kiosks and diskettes.  CTV is a leading developer of
electronic reference and education products for medicine using both
CD-ROM and Web-based delivery systems.  More information on CTV is
available at www.ctv.com.  Mr. Cox has extensive experience in new
venture formation, corporate finance, business development, and general
management.  Prior to forming CTV, from 1982 to 1990, Mr. Cox served as
Chief Financial Officer (and board member) for ICC Technologies, a
publicly traded environmental systems manufacturer.  He presently serves
on the board of directors of Televital, Inc. (telemedicine hardware and
software), The World Game Institute (nonprofit educational research
center founded by Buckminster Fuller) and on the Advisory Board of the
Application Development Center of the University City Science Center
(software industry association).  He received a M.B.A. (with
Distinction) in Finance from the Wharton School of the University of
Pennsylvania and a M.S. from Cornell University, 1977.
ABSTRACT:  Keith Cox will speak about recent innovations in using the
Internet for collaborative authoring of educational content by
physicians working from locations throughout the United States.  The key
to this system is Web-based software that provides structure for the
authoring process and stores work in progress in a commonly accessible
database in a central location.  This system has the obvious benefit of
accelerating the development and review of content and preparing it for
Web distribution.  Experience also indicates that collaborative
authoring via the Web may facilitate innovative collaborative
relationships among authors that would be hard, if not impossible, to
duplicate using traditional content development processes.
Bernadette Williams
“Toolkits: You Don’t Just Pop and Play”
Bernadette Williams has been part of the Institute for Scientific
Information (ISI) organization for over 10 years.  At ISI she has been
involved in a number of initiatives relating to data-warehousing and the
Internet.  Ms. Williams heads the Database Planning & Gateway Systems
department which is specifically responsible for maintaining ISI's main
bibliographic relational data store as well as special projects
incorporating homogeneous Client/Server platforms.  She has worked with
the IBM Almaden research team as well as other ISI partners in various
ABSTRACT:  E-commerce toolkits do offer a "jump-start," but the
implementation demands careful planning and project management from the
moment your organization decides to take it on through the day you take
your first electronic commerce transaction.  How successfully business
units and technical units within the organization are able to
collaborate can be the determining factor in successfully implementing
an e-commerce initiative.  A professional team needs to be able to
harmonize customer and user needs with the business requirements of the
organization–all according to strategic objectives; appropriate
understanding of existing infrastructure and programming resources; and
realistic time frames.  This case study will look at an implementation
from business concept to actuality, beginning with the initial research
effort and continuing through the beta-phase of the e-commerce
Timothy Ingoldsby
“Lessons from an Online Document Delivery Service”
Tim Ingoldsby is the Director of Business Development for the American
Institute of Physics (AIP).  For the past six years he has played a
leading role in evolving AIP's traditional printed products into
electronic forms.  He has also served as AIP's primary representative to
the information industry, during which time important agreements have
been concluded with a variety of secondary publishers and other
companies.  Prior to this, Tim served as AIP's first Director of
Information Technology, where he was instrumental in the modernization
of AIP's massive composition service, which produces nearly 300,000
pages of research journals and books each year.  Tim's prior career
opportunities included work in computer systems development for Grumman
Aerospace, office automation for Wang Laboratories, and fifteen years in
physics education, where he was awarded the Distinguished Service
Citation by the American Association of Physics Teachers.  Tim is active
in the Professional and Scholarly Publishing Division of the Association
of American Publishers and the Council of Engineering and Scientific
Society Executives.  He holds a B.S. from Creighton University and an
M.Ed. from the University of Nebraska–Lincoln.
ABSTRACT:  After decades of reliance on income from subscription sales,
the emergence of online journals has provided the opportunity and need
for publishers to experiment with different selling models.  The
American Institute of Physics was among the first to offer individual
article sales with immediate online document delivery for its journals.
This presentation will provide a case study of the project, including
early results and lessons learned.  As this is just the first step in
the evolution of AIP's e-commerce initiatives, plans for additional
products and services will also be described.
Jim Drier
“Using Openlinks Toolkit: An Aggregator’s Perspective”
Jim Drier is currently Vice President, Academic and Corporate Markets,
for Ovid Technologies.  Previously, Jim was the Vice President,
Publisher Relations and before that he was the International Managing
Director for Ovid.  (All in four and a half short years, which Jim
thinks says something about his attention span and the nimbleness of
Ovid.)  Prior to joining Ovid, Mr. Drier worked in the Library
Management Systems world where he was the Sales Director for Notis
Systems and for Geac Computers.  He has also worked for R.R. Bowker and
Baker & Taylor.  Before that Jim was just a kid.  He has a M.A. in
English Literature and a B.A. in Liberal Arts.  Jim enjoys running,
tennis, golf, and basketball.  His favorite movie is It’s a Wonderful
ABSTRACT: This talk will be a case study of how a software
developer/aggregator of bibliographic indexes and electronic journals
deals with the issues of answering the overall information needs of its
customers.  Ovid Technologies is a software developer that has
integrated numerous STM bibliographic indexes and delivers these to the
research community via Ovid software.  Over the past four years, Ovid
has integrated numerous electronic full- text journals into its
offerings.  This allows the researcher to create a search in the
bibliographic index of his/her choice and then link from the reviewed
citation to the electronic article integrated under Ovid's service.
While this has offered tremendous functionality to Ovid’s users it has
also raised their overall expectations. Users now want access to all
full text using Ovid's integrated approach.  The dilemma for Ovid has
been: how do we offer access to the electronic resources we were unable
to integrate into our service because publishers of these resources were
not open to licensing to third party providers?  Ovid has created an
open toolkit for its customers that will allow sites to define links
from popular bibliographic databases to external, non-Ovid resources
using standard metadata available in the bibliographic citations.
Wednesday, October 6
Copyright, Security, and Privacy: Issues Related to Business on the Web
Ed Pentz - Moderator
Ed Pentz is Manager of Electronic Business Development at Academic Press
(AP).  He is responsible for online publishing projects and leads the
Digital Object Identifier (DOI) development and implementation team at
AP.  Ed is Chair of the NISO DOI Syntax Committee and a member of the
NFAIS Information Identifiers Task Force.   Ed has a degree in English
Literature from Princeton University and is a native of Philadelphia.
Dr. Michael W. Dennis
“Challenges to Successfully Creating and Distributing Content in a Web
Michael W. Dennis is the Special Assistant to the Director of Chemical
Abstracts Service (CAS).   In addition, Dr. Dennis is the Manager, Legal
Administration of CAS.   He joined CAS in 1997 from Metcalf & Eddy, a
global environmental consulting and engineering firm, where he was
Senior Chemist.   Dr. Dennis is active in the American Chemical Society
(ACS), American Association for the Advancement of Science (AAAS); and
the American, Ohio, and Columbus Bar Associations.  Dr. Dennis earned a
Ph.D. in biochemistry from the Ohio State University, and a J.D. from
Capital University.
ABSTRACT:  The Web/Online Information market is projected to reach $40
billion in 1999 – up 17% from last year.  Chemical Abstracts Service
(CAS), the world leader in producing and distributing chemical
information, receives a significant portion of its revenues from
Web/Online products and services.  This year, CAS continued to add to
its array of Web/Online products with the addition of STN on the Web , a
popular Web alternative for full-access to traditional STN.  In
addition, CAS has enhanced all of its products with the ChemPort
Connection , a Web full- text linking service with active links to more
than 700 journals from 21 publishers and 2 patent offices.  Dr. Dennis
will discuss challenges to successfully creating and distributing
content on the Web, including “deep linking,” copyright, trademark, and
libel issues using case studies.
Lauren Hall
“Privacy Protection in Today’s Networked World”
Lauren Hall serves as the Chief Technical Officer and Vice President of
Program Development for Software & Information Industry Association
(SIIA).  As CTO, Ms. Hall is the primary technical advisor for the
association and lobbies on a wide range of electronic commerce issues,
including encryption, online privacy, Internet governance,
telecommunications and digital signature issues. She speaks regularly on
electronic commerce issues in an effort to educate and explain
technological developments to policymakers in Washington and around the
world.  In addition, Ms. Hall oversees SIIA Member Programs for each of
its market divisions and the Executive Forum.   Prior to SIIA, Ms. Hall
served in a similar position with the Software Publishers Association
(SPA).  She joined SPA in January, 1997 as the chief technologist,
providing technical direction and lobbying support for the government
affairs department.  Hall chaired SPA's electronic commerce working
group which authored the association's Code, Content and Commerce: SPA's
Vision for the Digital Future and Competition in the Network Market: The
Microsoft Challenge.  Ms. Hall’s background includes extensive technical
and public policy experience.  Prior to joining SPA, Hall served as the
executive vice president and treasurer for NSNL, Inc., a Washington
DC-based network consulting firm, where she specialized in systems
integration and workflow management.  Hall began her career on Capitol
Hill with Representative Jim Cooper as a legislative assistant handling
telecommunications, trade and defense public policy issues.  Hall holds
a dual M.A. from Johns Hopkins University School of Advanced
International Studies and a B.A. from Smith College.
ABSTRACT:  Privacy protection is a reality in today's online world.
Consumers fears are growing, and Web sites may find themselves in hot
water with their customers, their business partners and the government
without solid privacy policies in place.  In this session, attendees
will learn about the current legal environment, how companies are
addressing privacy concerns, and how differing international norms
affect online activities.  The latest feedback from online consumer
focus groups about their concerns about privacy and Internet marketing
will also be presented.  This session will focus on helping companies be
proactive in addressing consumer concerns while still being able to take
advantage of the benefits of the Internet and e-commerce.
Carlynn J. Thompson
“The Joy of Security: A Practical Guide”
Ms. Thompson graduated from the University of Maryland in 1976 with a
Master’s degree in Library and Information Science.  After graduation,
she accepted an internship with the Defense Documentation Center.  Upon
successful completion of the intern program she served in numerous
positions throughout the organization, working primarily on information
systems developments.  Ms. Thompson became the Director of Research
Development and Acquisition Information Support within the Defense
Technical Information Center in 1991.  Her Directorate provides
information technology support to senior level managers in the Pentagon.
Many efforts are focused on World Wide Web technologies.  The
Directorate hosts DefenseLINK, the official DoD Home Page, along with
80+ other Web sites including: Air Force LINK, GulfLINK, LabLINK, and
TechTransit.  Ms. Thompson was recently recognized by Federal Computer
Week as a "Federal 100"–a group of 100 executives judged to have had the
greatest impact on the government systems community in the past year.
ABSTRACT: The Defense Technical Information Center (DTIC) develops
and/or hosts many Department of Defense Web sites that are high profile
targets for the hacker community.  DTIC has implemented a technical
architecture that improves security, scalability, reliability and
flexibility while maintaining public access to the Web sites.  DTIC
continues to focus on security of the architecture because hacker
traffic targeting our systems has increased in the past five years from
an incident every few months to a dozen or more attacks per day.  No Web
service provider can guarantee that public access Web sites are hacker
proof–however, the practical steps that DTIC has taken have made our Web
sites hacker resistant!
Perspective 1
Stephen Rhind-Tutt
“Lessons from the Humanities for the Sciences”
Stephen Rhind-Tutt is currently President of Chadwyck-Healey, Inc.  He
has 13 years' experience in Electronic Publishing.  From 1989 to 1995 he
held a variety of roles at SilverPlatter Information, including VP
Health Sciences Publishing and VP U.S. Region.  In these roles he was
responsible for the development, sales and management of a portfolio of
approximately 200 electronic products.  As Director of Product
Management at Information Access Company, Stephen was responsible for
their portfolio of 80 electronic library products.  Stephen has a B.A.
from University College London and an M.B.A. from Boston University.
ABSTRACT:  This talk will look at business models, usage statistics,
pricing, licensing, archiving, and other issues relating to digital
materials for the Humanities.  Using the experience derived from a
variety of electronic publishers it will examine what practical lessons
can be drawn from these areas for the STM community.
Perspective 2
Dr. Victor Rosenberg
“Electronic Commerce and Its Effects on the Knowledge Economy”
Victor Rosenberg is Associate Professor in the School of Information at
the University of Michigan.  He is on leave (1998-1999) to the United
States Department of Commerce, Office of Technology Administration in
Washington, DC.  His work is sponsored by a fellowship from the
Computing Research Association.  Before coming to Michigan, he was a
Professor of Library Science at the University of California at
Berkeley.  Dr. Rosenberg received his Ph.D. in Library Science from the
University of Chicago, a Master’s degree in Information Science and a
Bachelor’s degree in English Literature from Lehigh University.  His
interests include electronic commerce, information retrieval,
information policy, technology in the humanities, Brazil, and
entrepreneurship.  His current work is in the area of electronic
commerce and its effects on small and medium sized businesses.  Dr.
Rosenberg was the founder and CEO of Personal Bibliographic Software,
Inc., the developer of ProCite and BiblioLink software products.  In
June, 1996 the company was sold to the Institute for Scientific
Information, a subsidiary of the Thomson Corporation of Canada.  ProCite
and BiblioLink are now being developed, supported, and sold by Research
Information Systems, Inc. of Carlsbad, California.
ABSTRACT:  The recent explosion of new companies and new businesses
within existing companies has given us a large number of business models
to look at. Some are intended to be profitable enterprises and some are
experiments.  By examining the models, we can extrapolate and speculate
on what the future will be like for e-business, especially e-businesses
specializing in information distribution.  Our dream in the information
industry was always that everyone would go online.  We finally have
realized our dream, but not exactly the way we wished it to be.
Standards Impacting E-Commerce
Marjorie Hlava
“Tools of Database Building and Design: Making Your E- Commerce Ideas
Marjorie Hlava is President of Access Innovations, Inc., an
international database and information services company she founded in
1978.  Ms. Hlava is responsible for directing overall corporate
operations–especially production and marketing activities–and consulting
in the areas of knowledge and information management, database design,
development and implementation.  Ms. Hlava has been very active at
local, regional, and national levels in support of professional
organizations.  At the national level she is currently, or has recently
served, on the Board of Directors for the following organizations:
American Society for Information Science, Association for Information
Dissemination Centers, Documentation Abstracts, Inc., National
Information Standards Organization, Special Library Association,
Information Industry Association, and NFAIS.
ABSTRACT: Things are done differently by Internet companies than by the
traditional secondary publisher.  Some things are the same methodology
using different tools, some just have new names, but there are some
significant and fundamental differences in the approach to e-commerce
and Internet traffic.  This paper will cover the differences in the
theory and technologies which give rise to new tools for indexing,
vocabulary control, and text management in the SGML/XML environment.



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